Privacy Policy

Effective Date: [18 july 2025]

This Privacy Policy describes how Sofgen ERP (“we”, “our”, or “us”) collects, uses, shares, and protects your information when you use our mobile application (“Sofgen ERP Mobile App”) available on Android and iOS devices.

1. Information We Collect

a) Personal Information:
We may collect the following personal information from you when you register or use the app:

Name

Email address

Contact number

Company information

Login credentials

b) Usage Data:
We collect data about your use of the app, such as:

Device information (model, OS version, unique device identifiers)

Log data (IP address, access times, usage activity)

App features used and interactions

c) Location Data:
If you permit, we may access your device’s location for app features (e.g., attendance, service request tracking).

d) Other Data:
We may collect any information you voluntarily submit through forms, uploads, or support requests.

2. How We Use Your Information

We use the collected information to:

Provide, operate, and improve the Sofgen ERP Mobile App

Authenticate users and manage accounts

Communicate with you regarding your account or support requests

Enhance security and prevent fraud

Analyze usage and improve app features

Comply with legal and regulatory requirements

3. Information Sharing & Disclosure

We do not sell your personal information. We may share your information in the following cases:

Service Providers: With trusted third-party vendors performing services on our behalf (e.g., cloud hosting, analytics), under confidentiality agreements.

Legal Requirements: If required by law, regulation, or legal process.

Business Transfers: In case of merger, acquisition, or asset sale, your data may be transferred to the new entity.

4. Data Security

We take reasonable and industry-standard measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission or storage is 100% secure, so we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary for the purposes stated in this policy or as required by law.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

Access, correct, or update your personal information

Request deletion of your information

Object to or restrict certain processing

Withdraw consent at any time (if processing is based on consent)

You can exercise these rights by contacting us (see Section 8).

7. Children’s Privacy

The Sofgen ERP Mobile App is intended for business users and is not directed at children under 16. We do not knowingly collect personal information from children.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at: