Sofgen Computer Consultants (P) Ltd. is an innovative ERP/IT Solutions and Services Organization working since 1989.
Customer Relationship Management
An extensive and decades of experience of working with manufacturers is what differentiates us
At Sofgen we offer completely customised CRM solutions for small, medium and large scale manufacturing organisations. What differentiates Sofgen is our incredible experience of working with manufacturing players across the industries. We understand the complexities and the unique challenges organisations and their customers face.
One point solution for your all customer management needs
Our CRM solution offers complete customer relationship and servicing management on a single platform. It empowers management and sales team to have the birds eye view of the current sales plan, execution status, customers interactions at one place. It integrates all the sales functions. Powerful and fully customisable dashboard gives the management and sales leader complete view on the sales forecast and sales achieved. Built in analytics tools and functionalities can help the leaders to locate the exact challenges and problem areas in sales. Also, it enables the teams to find out what’s been working and sales strategies that have given great results.
Managing customers is a crucial task for any business, and Sofgen’s CRM solutions make this easier and more effective. By understanding the client’s entire workflow, CRM streamlines customer handling and improves overall efficiency. Since every customer has unique needs, CRM helps businesses address them more accurately, supporting consistent growth and better customer satisfaction.
The exact role of CRM systems is to ensure all there is a single process that is able to cater to divergent needs and preferences of their customers. This is why it is important to incorporate CRM systems in the customer management department.
Manage and strengthen your relations with your most valuable customers
We understand how challenging it can get to manage relationships and very complex sales cycles with your customers including the distribution channel. Distribution channels can sometimes be complex and involve a long chain of retailers, dealers, distributors, ecommerce players, institutional customers and more. Sofgen’s CRM solution helps you to manage and integrate all the fragmented customer data on one platform.
Sales team can manage, view and track all of their customer interactions at one place, and take action in an incredibly efficient way without wasting any response time. Detailed customer analytics gives you incredible information and insights on customer behaviour, their likes and dislikes, buying patterns and more. System records all the customer buying and interaction history at one place which can be accessed quickly.
CRM helps reduce the many complexities involved in managing customers by streamlining processes and improving efficiency. It works effectively only when all key factors are aligned, which is why businesses must understand and address them. By bridging the gap between companies and their customers, CRM systems enable better communication and higher customer satisfaction.
Supplier Relationship Management
Now manage suppliers and vendors with ease
We have been working and servicing the manufacturing industry since decades now. We understand the exact challenges organisations face in managing the relationships with their suppliers and vendors. Organisations depend on procurement of their direct and indirect material from multiple vendors. Organisations can also have customised manufacturing processes that are outsourced to their vendors.
High vendor management efficiency backed by detailed analysis and insights
It is essential for teams to efficiently optimise procurement and outsourcing operations while working smoothly with vendors. Organisations also need accurate predictions of procurement requirements, timelines, and supplier delivery performance. A strong SRM system must evaluate vendors across multiple parameters and effectively manage contracts, policies, and long-term partnerships. Sofgen’s customised SRM solutions deliver all these capabilities, helping organisations address unique vendor management challenges. With proper vendor management, businesses achieve higher efficiency, better productivity, and improved overall outcomes.
All of these factors lead to better relationship with customers or clients, which is the most important factor in the growth and development of a business. The better the relationship of a business with its customers, the faster it can grow, and the more sustainable growth it can experience. This is the main reason that vendor relationships must be dealt with carefully and strategically, and CRM helps in all of this with ease and convenience.
Get in touch
Now that you have gotten to know how important ERP solutions are for your manufacturing businesses, you can get in touch with us if you want to enhance your operational efficiency and scale up your business operations in coming years. Contact us through the contact information given on this website and feel free to share your business needs and requirements.
