Sofgen Computer Consultants (P) Ltd. is an innovative ERP/IT Solutions and Services Organization working since 1989.
Sofgen understands the fact that you as a business owner intends to maintain an optimum level of operational efficiency, because it is only your operational efficiency that determines how much value you can produce with the workforce and resources you have. Thus, Sofgen has also specifically focused on material management, purchase management, quality control management and machine maintenance, and it is accomplished with a variety of mechanisms and systems that ERP is capable of performing. Sofgen, with the incorporation of its ERP, will ensure that you are regularly notified for maintenance and repair of the machines and plants you have.
We are well aware of the fact that you as a business invests, and has invested, an enormous amount of funds in equipment, machines, and plants, and when these resources do not work well, then it leads to losses that you have to incur in one way or another.
This is the main reason that we at Sofgen have come up with ERP that will help you achieve the following:
Equipment preventive maintenance calendar (which allows you to schedule essential services for machines and equipment)
Capture preventive maintenance details for a year/month/day (which allows you to save unnecessary cost for the maintenance of machines and equipment in the future)
Monthly maintenance report (which allows you to keep track of the performance of machines and equipment)
Machine wise consumption of spares and values (which allows you estimate an accurate value of some old machines and equipment).
Machine observation and production control (which allows you to evaluate the level of observation and production of the machine)
List of pending preventive maintenance points (which allows you to evaluate how the ongoing system is working for the repair and maintenance of your machine).
Machine history card (which allows you to know how much the machine is being used or how much it has been used in the last few hours).
Machine mean time to repair graphs
Machine mean time between failure graphs
“Sustain, Optimize, Thrive: Elevate Operations with Our ERP Maintenance Module!”
All of the aforementioned features will definitely foster your production capacity, mainly because you will be able to utilise your equipment and machines in a much better and more organised manner. Sofgen, with its ERP, will set a schedule for you to have your machines and equipment checked and repaired. Once you have used ERP, you will never need to worry about the maintenance or repair of your machines, because ERP alerts beforehand if there is a possibility of a hitch or glitch in the machine or equipment.
Besides the aforementioned benefits associated with the incorporation of ERP through Sofgen, you can also get die/mould maintenance facility, which will consolidate your production process by guiding you throughout tools and techniques that are required to ensure optimal performance of all the machines and equipment being used. Thus, apart from this benefit related to machine maintenance, you will also get services related to purchase management in this Add-on module.
Monitoring and management of purchase records on a regular basis
Monitoring of the purchase returns from time to time
Evaluation of the units or quantity required at the moment
Regular tracking of the records related to when the next purchase is required
“Turning Feedback into Excellence: Resolve and Delight with Our ERP Customer Complaint Module!”
Additionally, there is a customer complaint monitoring module integrated within this module, and Sofgen has integrated the module related to customer complaints in this module because Sofgen understands that how important it is for you as a client to manage the complaints and grievances from your customers. With the incorporation of this module, you can have reliable and efficient document management, which will streamline the entire process of customer management and customer retention for your business.
Following are the features and benefits that you as a business can get with the incorporation of this module
Define Responsibility & Complaint Reason Master
It is first and foremost to have well-defined duties and responsibilities, because as long as it is not definitively clear that who failed to fulfilled his or her duty or obligation toward the concerned customer, it is not possible to move forward with the process of delivering the best possible solution to the concerned customer. Thus, this is the main reason that this system ensures distribution of duties and responsibilities as the first and foremost step.
Register and Allocate Customers’ Complaint for action
This systems ensures instantaneous registration of the complaint issued by the customer, and then the predetermined process to deal with the concerned customer begins. Thus, this system registers the complaint that the concerned customer put forward and then spurs the required action on your part.
Defect analysis & countermeasure using Why-Why analysis
This system also detects the existent or potential defects in the services offered by you as a business to the client. Also, this system facilitates the execution of countermeasures by digging deeper into what caused the issue and how it could have been prevented.
Defect analysis closure & its verification
Defect analysis closure and its verification are important, and this is the main reason that this system ensures that there is a well-thought execution of closure of defect analysis and that its verification is done in a proper manner.
Various reports like response sheet, summary, and feedback
Response sheet, summary, and feedback are some of the few resources that present brief information as to how the existent customers perceive of the company’s services and what they need improved in the existent process of delivering the services.
Auto-Assignment and Routing
Auto-assignment and routing in a customer complaint module is a crucial feature that automates the process of assigning incoming customer complaints or issues to the appropriate customer service representatives (CSRs) or teams within an organization.
“Seamless Payroll Precision: Elevate Employee Compensation with Sofgen’s ERP Module!”
Payroll functionality within an SofgenERP system refers to the integrated process of managing employee compensation, benefits, taxes, and other financial aspects related to their work. This module streamlines the complex and critical task of ensuring accurate and timely payment to employees while adhering to tax regulations and organizational policies.
Personnel Information Management
Personnel Information Management within an ERP (Enterprise Resource Planning) system involves the comprehensive management of employee data, from basic personal details to performance evaluations, across all stages of their employment lifecycle. The ERP system centralizes and integrates employee information, allowing for streamlined processes, data accuracy, and improved decision-making. It includes: Employee Profiles:, Employee Classification and Job Details, Performance Management: etc By centralizing personnel information within an ERP system, organizations can streamline HR processes, enhance data accuracy, and facilitate informed decision-making. This integrated approach improves collaboration between different departments and supports efficient personnel management throughout the employee lifecycle.
Leave & Attendance Management Module
The Leave and Attendance Management module within a payroll system is designed to efficiently manage employee attendance, track leave balances, process leave requests, and ensure accurate calculation of pay based on attendance records. This module is crucial for maintaining accurate employee records, calculating leave entitlements, and streamlining the process of requesting and approving leaves. Here’s how the Leave and Attendance Management module typically functions within a payroll system: Attendance Tracking, Leave Types and Entitlements, Leave Request Submission and Approvals The Leave and Attendance Management module not only ensures accurate payroll processing but also improves employee satisfaction by offering transparency and efficiency in leave management.
Payroll Management With PF/ESI/Bonus etc
Payroll Management with PF (Provident Fund), ESI (Employee State Insurance), Bonus, and other components involves handling various statutory and non-statutory aspects of employee compensation within a payroll system. These components are integral to ensuring employee welfare, regulatory compliance, and accurate financial calculations. Managing these components within a payroll system ensures accurate and compliant compensation processing while also contributing to employee satisfaction and financial transparency.
Payroll Salary Slips/Bank Transfers EDI
Payroll Salary Slips, Bank Transfers, and Electronic Data Interchange (EDI) play important roles in the process of disbursing employee salaries accurately and efficiently. Integrating payroll salary slips, bank transfers, and EDI within a payroll system streamlines the salary disbursal process, enhances data accuracy, improves employee satisfaction, and ensures compliance with financial regulations. It also contributes to efficient financial record-keeping and reporting.
Income Tax Consolidating Data
Income Tax Consolidating Data in the context of payroll refers to the process of gathering, organizing, and summarizing all the relevant financial information related to an employee’s income, deductions, exemptions, and other factors that affect their income tax liability. This data is then used to accurately calculate the income tax that needs to be withheld from an employee’s salary and to generate the necessary tax-related documents.Managing income tax consolidating data within a payroll system helps organizations accurately calculate and withhold taxes, ensuring compliance with tax laws while providing employees with accurate tax-related documents. It simplifies the process for both the organization and employees, minimizing errors and potential discrepancies.
Monthly, Half Yearly & Annual Reports
In a Payroll module of an SofgenERP various reports are generated to provide insights and information about employee compensation, taxes, deductions, and other relevant data. These reports are essential for maintaining accurate records, complying with regulations, and making informed decisions. Here are some common monthly, half-yearly, and annual reports typically generated in the Payroll module: Payroll Summary Report, payroll Summary reports, Employee Payslips, leave balance, salary incremement etc. These reports provide a comprehensive view of payroll activities, compensation, taxes, and benefits for different time periods. They support decision-making, facilitate compliance with legal requirements, and assist in financial analysis.
KRA and KPI Module
Integrating a Key Results Area (KRA) and Key Performance Indicator (KPI) module within a payroll system can provide a comprehensive solution for aligning employee performance with organizational goals while also considering compensation and rewards based on achievements.Integrating a KRA and KPI module within a payroll system creates a holistic approach to performance management and compensation. It ensures that employee efforts are aligned with organizational goals and that compensation and rewards reflect contributions to achieving those goals. This integration promotes transparency, accountability, and employee engagement while streamlining processes for performance evaluation and compensation planning.
Learning Management
Learning Management in the context of payroll refers to the integration of employee training and development activities within the payroll system or human resources (HR) management software. This integration streamlines the process of tracking, managing, and reporting on employee training, ensuring that the organization’s learning initiatives align with employee growth and development. Here’s how learning management can be incorporated into the payroll module-training Records Integration, Training Needs Analysis:, Training Plan Implementation:, Certification Tracking: etc, By integrating learning management into the payroll module, organizations can create a cohesive approach to employee development that aligns with business goals, enhances employee engagement, and supports a culture of continuous learning effectiveness.
An integrated payroll module within an ERP system eliminates the need for manual data entry, reduces errors, and enhances transparency and accuracy in payroll processes. It also ensures compliance with regulations and provides accurate financial data for decision-making. ERP systems often offer customizable features to adapt to the specific payroll needs of different industries and organizations.